Refund & Returns Policy

You may apply for return or refund under conditions of damaged goods, wrong items shipped or obvious manufacturing defects.

Please contact customer service within 14 calendar days upon receipt of goods. Provide order number and clear photos of product condition for review.

Custom-made products are generally non-returnable and non-refundable unless there is a production defect on our side.

Return shipping cost will be assessed case-by-case. If the issue comes from our mistake, we cover related return cost. If buyer-initiated return applies, buyer bears return freight.

Refund will be processed after we receive and inspect returned goods. Refund processing time depends on your original payment channel.

Items damaged by improper use, artificial damage or normal wear-and-tear are not eligible for return or refund.